Legal
Subprocessor List
We notify account managers at least 30 days before adding or replacing a subprocessor that processes Customer Content (DPA section 5).
| Subprocessor | Purpose | Data | Location of processing | Transfer safeguard | Status |
|---|---|---|---|---|---|
| Hetzner Online GmbH (Germany) | Hosting of rendering service, storage, backups | Customer Content, account data | Germany (Nuremberg) | EU, none needed | In use |
| Supabase, Inc. | Sign-in and account authentication, including sign-up emails | Email address, name, password hash | [Supabase region] | SCCs or the EU-US Data Privacy Framework, as offered in the provider's terms | In use |
| Email delivery provider, not yet chosen | Transactional emails | Email address, name, email content | To be listed | To be listed | Not in use |
| Anthropic PBC | Optional document cleanup, and preparing sample content | Content of files or pages sent for analysis | United States | SCCs or the EU-US Data Privacy Framework, as offered in the provider's terms. The provider's commercial terms prohibit training on customer content | Only when requested |
| Stripe | Card payments, invoicing | Billing contact, payment metadata | EU and United States | SCCs or the EU-US Data Privacy Framework, as offered in the provider's terms | In use |
| Cloudflare, Inc. | Website delivery, DNS, DDoS protection | IP addresses, request metadata | Global edge | SCCs or the EU-US Data Privacy Framework, as offered in the provider's terms | In use |
| Google LLC (Google Analytics) | Website analytics, only after a visitor accepts cookies | Technical data, usage data | United States | SCCs or the EU-US Data Privacy Framework, as offered in the provider's terms | In use, with consent |
Not subprocessors (customer-side): AI assistants the customer connects to its MCP server (e.g. Claude, ChatGPT, Copilot) are chosen and contracted by the customer.
Note on the optional cleanup feature. The API has an opt-in cleanup option that sends document text to an AI model provider (the code calls Anthropic) to repair formatting. It is off by default. The Anthropic row above applies only when this option is used.
Questions: [email protected]