Refund Policy

Our approach

We want you to be happy with Pretty PDF Printer. If the Service isn't working as expected, we'll make it right. Our refund policy is designed to be straightforward and fair.

Free tier

The Free tier is entirely free and requires no payment. There is nothing to refund.

Paid subscriptions (Pro, Pro+, Team)

14-day money-back guarantee

If you subscribe to a paid plan and are not satisfied, you may request a full refund within 14 days of your initial subscription. No questions asked.

Cancellations

You can cancel your subscription at any time from your account settings or by contacting us. When you cancel:

• Your subscription remains active until the end of the current billing period
• You retain access to all paid features until the period ends
• Your account reverts to the Free tier after the billing period expires
• Your stored PDFs remain accessible for 30 days after downgrade, giving you time to download them

We do not provide prorated refunds for partial billing periods after the 14-day guarantee window, except in the circumstances described below.

When we will issue a refund

Beyond the 14-day guarantee, we will consider refund requests in these situations:

• Service outage. If the Service was unavailable for an extended period (more than 48 consecutive hours) during your billing cycle, we will issue a prorated credit or refund for the affected period.
• Billing errors. If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), we will issue a full refund for the erroneous charge.
• Technical issues. If a persistent technical problem prevented you from using the Service and we were unable to resolve it within a reasonable timeframe, we will issue a refund for the affected billing period.

How to request a refund

To request a refund, email us at [email protected] with:

• Your account email address
• The reason for your refund request
• The billing period in question

We aim to respond to all refund requests within 2 business days.

How refunds are processed

Refunds are processed through Paddle, our payment provider and Merchant of Record. Once approved, refunds are returned to your original payment method. Processing time depends on your bank or card issuer, but typically takes 5–10 business days.

Annual subscriptions

Annual subscriptions are eligible for the same 14-day money-back guarantee from the date of purchase or renewal. After 14 days, we do not offer partial refunds for the remainder of the annual term, but you may cancel to prevent renewal.

Enterprise plans

Enterprise plan billing and refunds are governed by individual agreements. Contact [email protected] for details.

Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that transaction.

Contact us

Questions about refunds? Reach us at [email protected].