Save troubleshooting guides, vendor documentation, and knowledge base articles as searchable, offline-ready PDFs for your support team.
Team tier available. Free tier: 3 PDFs/month.
Customer support does not always happen at a desk with a reliable internet connection. Field support engineers visit customer sites. Remote teams work from locations where connectivity is spotty at best. Even in an office, a network outage during a critical escalation is the worst time to lose access to documentation.
PDFs solve this. When your support team saves troubleshooting guides, vendor documentation, and knowledge base articles as PDFs, those documents are available anywhere — on a plane, at a customer site, or during an outage. No login required, no VPN needed, no dependency on a third-party platform staying online.
Unlike bookmarks or browser tabs, PDFs are permanent snapshots. The vendor cannot restructure their documentation site and break your links. The knowledge base article does not disappear when someone reorganizes the wiki. Your team has the exact document they need, exactly as it was when they saved it.
Every document your support team saves becomes a permanent, searchable reference available to the whole team.
Capture vendor product guides, API references, and configuration manuals as PDFs. When a vendor restructures their docs site or retires a product version, your team still has the documentation they need.
Save step-by-step troubleshooting procedures from internal wikis, vendor support portals, and community forums. Build a reliable archive your team can reference during live support calls without worrying about broken links.
Convert onboarding documentation, process guides, and best-practice articles into professional PDFs for new team members. Consistent formatting makes training materials easy to follow and reference later.
Save articles from Zendesk, Freshdesk, Confluence, Notion, or any web-based knowledge base. Full-text search across your PDF library makes it faster to find answers than navigating the original platform.
Archive release notes and changelogs for every product version your team supports. When a customer reports an issue with a specific version, your team can pull up the exact release notes without searching through email archives.
Assemble complete offline reference libraries organized by product, vendor, or issue type. Field support engineers can download entire collections before heading to customer sites where internet access is limited or unavailable.
Support teams produce a lot of training documentation — onboarding guides for new hires, process updates for existing staff, reference materials for specific products or vendors. When these documents come from different sources and look different every time, training becomes harder than it needs to be.
Pretty PDF's Corporate template ensures all training materials share a consistent, professional appearance. Your company logo appears in the header. Typography and layout follow the same pattern across every document. Whether the source was a Confluence wiki, a vendor support portal, or an internal knowledge base, the resulting PDF looks like it was produced by your team — because it was.
Consistency in training materials is not just about aesthetics. When every document follows the same format, team members know where to look for key information. Headers, code blocks, step-by-step procedures, and callouts all appear in predictable places. New hires spend less time figuring out the document and more time absorbing the content.
Branded headers also matter when training materials are shared externally — with partner teams, contractors, or customers. A document that carries your company identity looks deliberate and professional, which builds confidence in the information it contains.
Support knowledge lives in too many places. One agent has a bookmark to a vendor FAQ. Another has a PDF on their desktop. Someone shared a troubleshooting guide in Slack three months ago, and nobody can find it. When a critical issue comes in, the team wastes time searching for documentation instead of solving the problem.
Pretty PDF's shared team library centralizes all of that. Every PDF saved by any team member is automatically available to the entire support team. The library is organized by product, issue type, vendor, or whatever structure matches your support workflow. Full-text search lets anyone find the right document in seconds — search by error code, product name, or any keyword in the document.
This is especially valuable during escalations. When a senior engineer saves a troubleshooting guide for a complex issue, that knowledge immediately becomes available to every agent on the team. The next time the same issue comes up, any team member can find and follow the documented solution without escalating again.
Over time, your team library becomes a genuine knowledge asset. Every saved document adds to a searchable collection of solutions, procedures, and reference materials that makes your entire support operation faster and more effective.
From web documentation to an organized team reference in seconds.
When you find a vendor guide, troubleshooting article, or knowledge base page worth keeping, click the Pretty PDF extension. The page is captured as a clean, formatted PDF with your team's branded template applied automatically.
Saved PDFs go into your team's shared library. Organize them by product line, vendor, issue category, or any structure that fits your support workflow. Every team member sees the same organized library.
Your entire support team can search and access the library from any device. Download PDFs for offline use at customer sites, or search the library during live support calls to find solutions fast.
Field support engineers cannot count on internet access at every customer site. Server rooms, factory floors, remote offices, and construction sites often have limited or no connectivity. When your engineer is standing in front of a misconfigured system, they need documentation — not a loading spinner.
PDFs downloaded from your team library work anywhere, on any device. A tablet in a server room, a laptop at a customer's office, a phone on a job site. No app to install, no account to log into, no VPN to connect — just a standard PDF reader that comes preinstalled on every device.
Before heading to a customer site, field engineers can download the relevant product documentation, troubleshooting guides, and configuration references. The entire collection fits on any device and is available instantly, regardless of network conditions. When the job is done, any new documentation worth saving goes back into the team library for everyone else.
Free tier, no credit card. 3 PDFs per month with all templates included.
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